Glo introduces self-help SIM replacement for customers


glo_logoSubscribers of leading telecoms company, Globacom, can now heave a sigh of relief as they can replace their lost or damaged SIM cards by themselves, thanks to a new SIM replacement process introduced by Globacom on Tuesday.

Launching the new process in Lagos, Globacom’s Coordinator, Marketing, Mr. Adeniyi Olukoya, said that “a subscriber who lost or damaged his or her SIM only needs to visit any of the retail outlets , either Gloworld or Glozone, to buy a new SIM card”.

A special PIN will then be generated and given to the subscriber after necessary authentication and the subscriber can initiate the SIM replacement process by either dialling *305*PIN# , send to 30501 and follow the voice instructions.

This process, he further explained, must be completed within 24 hours in the Glo shop or at home, adding that the process had eliminated all bottlenecks associated with waiting for Customer Care representatives to activate newly replaced or swapped SIM.

According to him, the new “Glo SIM-Swap” would operate on the Pyro GUI solution for Prepaid Subscribers.

“The beauty of the new Glo SIM-Swap process is that the effort is seamless and can be done in the comfort of one’s bedroom. Glo gets over 50,000 requests every month for SIM replacement from customers either due to loss of customer’s phone with the need to retain the old number or due to SIM cards being damaged. It is therefore necessary to deploy a technology that can carry out such tasks in a less tasking manner and this is what this process sets out to achieve”, he added.

Olukoya, however, said that only prepaid customers would be able to use the new solution for now while Postpaid customers would be able to replace their SIM through the same process in the near future.


  1. Melissa Pitt is my name from Chicago USA i decided to share this good
    news because i was a pathetic woman for years when i contracted HIV virus
    i felt my world has come to a close but a certain woman from Sudan
    who is my friend on Facebook told me about this herbal man called
    Dr Barasa of [email protected]
    on how he helped saved her life so i decided to
    give him a try and he cured me of my illness as such i put it on myself
    that i shall keep speaking about his good works on every possible way that
    i can so my folks hiv is not the end of your life do you want to be well
    again by been free from HIV virus or any unwanted ailment Worry no more, it
    is easy, as a reliable and real traditional medicine doctor has been found
    in Africa who have cured so many sick of HIV,herpes and fibroid he has help
    bring solutions to it, Hurry up and contact the great herbal Dr Barasa on
    this Email; [email protected] for your herbal treatment today so
    you can be free contact him on +234813334905


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.