Subscribers of leading telecoms company, Globacom, can now heave a sigh of relief as they can replace their lost or damaged SIM cards by themselves, thanks to a new SIM replacement process introduced by Globacom on Tuesday.
Launching the new process in Lagos, Globacom’s Coordinator, Marketing, Mr. Adeniyi Olukoya, said that “a subscriber who lost or damaged his or her SIM only needs to visit any of the retail outlets , either Gloworld or Glozone, to buy a new SIM card”.
A special PIN will then be generated and given to the subscriber after necessary authentication and the subscriber can initiate the SIM replacement process by either dialling *305*PIN# , send to 30501 and follow the voice instructions.
This process, he further explained, must be completed within 24 hours in the Glo shop or at home, adding that the process had eliminated all bottlenecks associated with waiting for Customer Care representatives to activate newly replaced or swapped SIM.
According to him, the new “Glo SIM-Swap” would operate on the Pyro GUI solution for Prepaid Subscribers.
“The beauty of the new Glo SIM-Swap process is that the effort is seamless and can be done in the comfort of one’s bedroom. Glo gets over 50,000 requests every month for SIM replacement from customers either due to loss of customer’s phone with the need to retain the old number or due to SIM cards being damaged. It is therefore necessary to deploy a technology that can carry out such tasks in a less tasking manner and this is what this process sets out to achieve”, he added.
Olukoya, however, said that only prepaid customers would be able to use the new solution for now while Postpaid customers would be able to replace their SIM through the same process in the near future.
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