First Bank Nigeria Ltd. says that it has opened some of its branches for longer hours and on weekends to customers due to the ongoing upgrade of its IT infrastructure.
The bank’s spokesperson, Mrs Folake Ani-Mumuney, said this in a statement issued on Wednesday in Lagos.
Ani-Mumuney said that the bank had also increased the number of members of staff in its call centres to provide on-the-spot assistance to needy customers.
She said that the bank had embarked on its IT upgrade to ensure effective service delivery, to provide specialised financial solutions.
“We are approaching an advanced stage of the upgrade.
“That is why we are appealing to our customers for understanding and patience as we work towards enhancing customer experience across all our touch points,” she said.
Ani-Mumuney said that the upgrade would help the bank to simplify customer transactions, support the latest database technologies, as well as improve functional and operational capabilities.
“A periodic review of our processes to seek ways of upgrading customer experience, is an activity that we are passionate about.
“Consequently, our quest at any given time is to ensure the bank is better positioned to offer efficient services to its over seven million customers across the globe,” she stated.
