Airtel Nigeria has launched a WhatsApp self-service platform, “Airtel Assist,” enabling customers to carry out transactions at any time of day.
This is contained in a statement by the Chief Executive Officer of Airtel Nigeria, Mr Dinesh Balsingh, on Thursday in Lagos.
Balsingh said the service would give customers quick and easy access to Airtel services without needing to visit a shop or call a customer care line.
“With Airtel Assist, we are leveraging technology to serve real people with real needs in real-time. It is fast, secure, and always available”, he said.
Balsingh explained that Airtel Assist would allow customers to check their balance, buy airtime or data, make payments, solve network problems, and get personalised help through a WhatsApp chat.
Also, Airtel’s Director of Marketing, Mr. Ismail Adeshina, said the service was created to make life easier for customers.
“Everything about Airtel Assist is designed to help customers do things faster and more simply.
“Whether it is checking data balance during a chat, buying data on the move, or fixing an issue late at night, Airtel Assist is always ready”, he said.
Adeshina said customers could start using Airtel Assist by sending a WhatsApp message to +2348028800000 or clicking the link on Airtel’s official platforms.
