PalmPay, a Nigerian fintech platform, says it has inaugurated an experience centre in Lagos, as part of its efforts to bolster customer engagement and provide enhanced support services.
Its Managing Director, Mr Chika Nwosu, said this in a statement on Friday in Lagos
According to Nwosu, the new experience centre, which is located at Opebi, is a dedicated space for real-time customer assistance.
He said that the centre would serve as a hub for seamless resolution of issues, product education and swift customer service.
” Customers can already access PalmPay’s customer service through multiple support channels, ncluding live chat within the app, phone calls, social media and email.
“With the introduction of the experience centre, PalmPay is taking customer service a step further by offering users a physical touchpoint where they can receive personalised support, “Nwosu said.
He said that the milestone marked a significant step in PalmPay’s expansion strategy in Nigeria, with plans to launch additional customer experience centres in key states across the country.
According to him, the launch of the experience centre reflects PalmPay’s commitment to delivering more support, convenience and innovation to customers.
“This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings.
“PalmPay remains committed to fostering financial inclusion by ensuring that its users enjoy secure, fast, and convenient financial services, “he said.
He said that the inauguration of the office was also a step towards strengthening customer relationships and driving digital adoption across Nigeria.
