The Federal Airports Authority of Nigeria (FAAN) has December 2025 to achieve full International Organisation for Standardisation (ISO).
The is contained in a statement by the authority’s Director of Public Affairs and Consumer Protection, Mr Henry Agbebire in Lagos.
The Managing Director of FAAN, Mrs Olubunmi Kuku, made this known at the unveiling of its ISO Policy aimed at institutionalising a culture of service quality, operational safety, and sustainable practice across all FAAN managed airports.
Kuku was represented by the FAAN Director of Human Resources and Administration, Dr Luqman Emiola.
The new policy, she said, integrates two standards, ISO 9001:2015 Quality Management System (QMS) and ISO 14001:2015 Environmental Management System (EMS), into a single framework.
”FAAN has achieved about 70 per cent completion of the certification process, with external auditors scheduled to arrive in November to assess compliance and close identified gaps.
”We are targetting full ISO certification by December 2025.
”The ISO policy reinforces the operational principle that, if it is not documented, it is considered not done,” she said.
She noted that the policy provided FAAN with a working document to guide internal audits across directorates.
Kuku said that it would ensure that every action reflected it’s commitment to service quality, safety, environmental stewardship, and operational excellence.
She reiterated the authority’s dedication to managing Nigeria’s airports in line with international best practices, ensuring safe, secure, efficient, and environmentally responsible operations.
The authority also reaffirmed its commitment to protecting the environment, supporting host communities, and providing a conducive workplace for staff.
Also speaking at the unveiling, the Director of Special Duties, FAAN, Mrs Obiageli Orah highlighted the purpose and importance of the ISO Policy.
According to her, the audit process is designed to measure FAAN’s commitment to quality, business conduct, customer satisfaction and environmental responsibility.
