Mr Taofiq Adebayo, the Director of Public Affairs and Enlightenment Department of LASTMA, made the disclosure in a statement on Thursday in Lagos.
Adebayo said that the centre, to be inaugurated soon, reflected Lagos State Government’s commitment to leveraging technology for public service enhancement.
According to him, establishment of the call centre will go a long way to address daily gridlocks, accidents and other road incidents that contribute to traffic nightmares in the commercial nerve centre.
He added that the initiative would enhance communication between the public and traffic management authorities.
The official also said that it would streamline traffic operations and significantly improve overall driving experience in the state.
“Traffic congestion is not just a daily inconvenience; it has significant economic impacts, including increased fuel consumption, lost productivity and higher transportation costs,” he said.
According to him, by addressing traffic issues more efficiently, the call centre will contribute to the economic vitality of Lagos.
“Moreover, the call centre aligns with the broader vision of creating a smart city where technology enhances the quality of urban living.
“It embodies the principles of proactive governance, where data and connectivity are leveraged to solve complex urban challenges.
“For LASTMA, this is a game changer for traffic management, and the initiative marks a significant move towards modernising traffic management and aligning with global best practices,” he said.
Adebayo said that the call centre would be operational every time and staffed by traffic management professionals.
